User Data Deletion

This page explains how to request the deletion of your personal data held on the Angular e-Commerce platform — including data received through Meta products such as the WhatsApp Business Platform. It complements our Privacy Policy, which describes in full how we collect, use and protect personal data.

Who Holds Your Data

Angular e-Commerce LTDA provides a management platform for bookings and e-commerce to fitness and wellness businesses such as boutique studios, gyms, sports clubs and clinics (our "Clients"). Each Client operates its own website and, optionally, its own branded app, both powered by our platform. For the personal data of end customers ("End Users"), the Client is the controller and we act as processor: we store and process data on the Client's behalf, under contract. This includes data collected when a Client communicates with you through channels such as WhatsApp, e-mail, SMS or push notifications.

How to Request Deletion of Your Data

You can use any of the three paths below. None of them requires a Facebook, Instagram or WhatsApp account.

Option 1 — Self-service, in the business's app or website

1. Sign in to the website or app of the business where you are (or were) registered.
2. Open your profile / account area.
3. Select the option to anonymize your personal data and confirm the request.

The request is fulfilled automatically when you have made no purchase and received no service in the previous 12 months — transactional records must, by law, be kept for tax and accounting purposes (see "Timelines, Retention and Confirmation" below). Anonymization is not the same as cancelling a membership: any active contract must first be terminated with the business.

Option 2 — Ask the business directly

Contact the business you have a relationship with — the controller of your data — and request deletion or anonymization. We provide our Clients with the tools to fulfil such requests and support them whenever needed.

Option 3 — Contact us

E-mail [email protected] with the subject "Data deletion", including:

• your full name;
• the e-mail address and/or phone number under which you are registered;
• the name of the business where you are (or were) a customer.

We will confirm receipt, forward the request to the relevant Client where necessary, and follow it through with them until completion.

Data Received Through Meta Products

When a Client uses our platform to communicate through the WhatsApp Business Platform, we process, on the Client's behalf, data such as your WhatsApp phone number and the content and metadata of messages exchanged with that business. A deletion request made through any of the paths above also covers this data. Independently of deletion, you can stop receiving WhatsApp messages from a business at any time by withdrawing your opt-in — for example, by replying to the business with an opt-out request.

Timelines, Retention and Confirmation

• Your request will be answered within 15 days, as provided by the LGPD.
• Deletion or anonymization of a valid request is completed within 30 days, except for data we are legally required to keep.
• What may be retained: transactional records (purchases, invoices, receipts) must be kept for up to five years under Brazilian tax and accounting rules, and other records may be retained where a law, regulation or legal claim requires it. Retained data is kept only for that purpose, with restricted access, and is deleted or anonymized when the retention period lapses.
• You will receive confirmation once the deletion or anonymization has been completed.

Contact

Our data protection officer (DPO) is the channel for data subjects, Clients and authorities:

Alessandro Reichert
[email protected]

You also have the right to lodge a complaint with the Brazilian National Data Protection Authority (ANPD) or, in the European Union, with your local supervisory authority.