Terms of Service

These Terms of Service (the "Terms") are a binding agreement between Angular e-Commerce LTDA ("Angular e-Commerce", "we", "us"), CNPJ 08.886.686/0001-71, with registered offices at Av. dos Parques, 45, Sala 912, Torre Office, Tamboré, Santana de Parnaíba - SP, Brazil, CEP 06544-300, and the business that contracts our services (the "Client", "you"). By signing a service agreement, creating an account or using the platform, you accept these Terms.

1. Definitions

• "Platform" — the software services provided by Angular e-Commerce, including the products Angular Reservas (bookings, session scheduling and member management) and Angular Pay (payments, subscriptions and financial management), the management dashboard, websites and mobile apps carrying the Client's brand, APIs, integrations and related tools.
• "Client" — the fitness, wellness or health business (such as a boutique studio, gym, sports club or clinic) that contracts the Platform.
• "End User" — a customer of the Client (member, student or patient) who interacts with surfaces powered by the Platform.
• "Client Content" — all data, text, images, prices, schedules, offers and other material entered into the Platform by the Client or on its behalf.

2. The Services

The Platform is a business-to-business service: we provide the technology, and each Client operates its own storefront, bookings, communications and sales with its own brand. Depending on the modules contracted, the Platform includes online and in-person bookings, waiting lists and check-in; e-commerce for plans, credit packages, products and services; payment processing through our payment partners; financial and operational management; marketing campaigns by push notification, e-mail, SMS and WhatsApp; access-control integrations; and third-party integrations activated by the Client.

The specific modules, limits, implementation services and prices applicable to each Client are set out in the commercial proposal or service agreement executed with the Client (the "Order"). In case of conflict between an Order and these Terms, the Order prevails for that Client.

3. Accounts and Access

You are responsible for the credentials of your account and of the staff users you create, for keeping registration data accurate and up to date, and for all activity carried out through your accounts. Access profiles and permissions for your staff are configured and managed by you. Notify us immediately of any suspected unauthorized access.

4. Client Responsibilities

You agree to:

• use the Platform in compliance with applicable law, including consumer-protection, tax and data-protection legislation;
• act as controller of your End Users' personal data, providing your own privacy notice and obtaining any consents required — including specific consent where you enable sensitive-data features such as PAR-Q questionnaires, clinical records or biometric access control, as described in our Privacy Policy;
• be solely responsible for Client Content — its accuracy, legality and licensing — and for the products, services, prices and promises you offer to End Users;
• honor the sales, bookings and refunds made to your End Users, which are commercial relationships between you and them;
• comply with our Acceptable Use Policy, which is part of these Terms.

5. Communications and Third-Party Platform Policies

The Platform lets you send communications to your End Users by push notification, e-mail, SMS and WhatsApp. You may only message people who have a relationship with your business and, where required by law or by the rules of the channel, who have opted in to receive that type of message. You must honor opt-out requests promptly.

Features that rely on third-party platforms — including the WhatsApp Business Platform operated by Meta — are additionally subject to the terms and policies of those platforms (for example, Meta's WhatsApp Business Terms of Service, Business Messaging Policy and Commerce Policy). You agree to comply with them, and you acknowledge that the third-party platform may restrict or suspend messaging capabilities regardless of us. We may suspend a Client's use of a messaging channel to protect the integrity of our access to that channel, notifying the Client when we do so.

6. Fees and Payment

You agree to pay the subscription fees, transaction fees and any implementation or optional-service fees set out in your Order. Unless the Order says otherwise, subscription fees are charged in advance on a recurring basis and are non-refundable for periods already started. We may update prices with at least 30 days' prior notice, effective from the next renewal. Amounts past due may be subject to monetary adjustment, interest and late fees as permitted by law, and persistent default may lead to suspension under section 11.

Payment processing within Angular Pay is performed by licensed payment partners (currently including Pagar.me, Asaas, Stripe, Google Payments and Apple Pay). Settlement schedules, chargebacks and processing rules follow the terms of the applicable partner. Chargebacks, refunds and disputes concerning sales to End Users are the Client's responsibility.

7. Intellectual Property

The Platform — including its software, design, documentation and trademarks — is and remains the exclusive property of Angular e-Commerce or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Platform during the term of your agreement, for your own business operations. You may not copy, modify, reverse engineer, resell or sublicense the Platform, except as permitted by mandatory law.

Client Content and the Client's trademarks remain the Client's property. You grant us a license to host, process, display and transmit Client Content solely to operate and improve the services — including publishing your website and app under your brand. We may use aggregated, non-identifying usage data to improve the Platform.

8. Privacy and Data Protection

Each party will comply with applicable data-protection law, including the LGPD (Law No. 13.709/2018). For End User personal data, the Client is the controller and Angular e-Commerce acts as processor ("operador"), processing that data under the Client's instructions and strictly to deliver the Platform's features, as detailed in our Privacy Policy. We apply the security measures described there and will support the Client, with reasonable assistance, in answering data-subject requests and security-incident obligations.

9. Availability, Support and Changes

We work to keep the Platform available and performant, but we do not promise uninterrupted or error-free operation: maintenance windows, updates, failures of third-party providers and force majeure events may affect availability. We provide support through the channels indicated to Clients. We may evolve, replace or discontinue features of the Platform; if a change materially reduces contracted functionality, you may terminate the affected Order without penalty.

10. Disclaimer and Limitation of Liability

The Platform is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we are not liable for indirect damages, loss of profits, loss of revenue or loss of data arising from the use of — or inability to use — the Platform. Our total aggregate liability under these Terms is limited to the amounts paid by the Client to Angular e-Commerce in the 12 months preceding the event giving rise to liability. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including in cases of willful misconduct.

We are not a party to the relationship between the Client and its End Users. The Client will hold us harmless from third-party claims arising from Client Content, from the Client's products and services, or from the Client's breach of these Terms or of applicable law.

11. Suspension and Termination

Either party may terminate the agreement as set out in the Order or, where no term is fixed, with 30 days' written notice. We may suspend or terminate access, upon notice, in case of material breach of these Terms — including the Acceptable Use Policy — non-payment, legal requirement, or serious security risk; where feasible, we will give you the opportunity to cure the breach first.

Upon termination, your access to the Platform ends. Upon request made within 30 days of termination, we will make Client data available for export in a structured, commonly used format. After that period we may delete Client Content and End User data, except for records we must retain by law, which are kept as described in the Privacy Policy. Sections that by their nature survive termination (including intellectual property, liability and governing law) remain in force.

12. Changes to These Terms

We may update these Terms to reflect changes in the Platform, in our practices or in the law. The "last updated" date on this page identifies the current version. Material changes will be notified to Clients at least 30 days before taking effect; continued use of the Platform after that date constitutes acceptance. If you do not agree, you may terminate the affected Order without penalty before the changes take effect.

13. General Provisions

These Terms, together with the applicable Order, the Acceptable Use Policy and the Privacy Policy, are the entire agreement between the parties regarding the Platform. If any provision is held invalid, the remainder stays in force. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in a corporate reorganization, notifying the Client. Notices to us should be sent to the contact address below; notices to you will be sent to your account's registered e-mail.

14. Governing Law and Venue

These Terms are governed by the laws of the Federative Republic of Brazil. The parties elect the courts of the judicial district of Santana de Parnaíba, State of São Paulo, Brazil, to resolve any dispute arising from these Terms, waiving any other venue, however privileged.

15. Contact

Questions about these Terms can be sent to:

Angular e-Commerce LTDA
[email protected]